Refund Policy

Effective Date: 19/03/2026

This Refund Policy explains how refund requests are handled for digital products purchased from Simple-Drive. It should be read together with our Terms & Conditions, Payment Policy, and Shipping Policy.

1. Nature of the Products

Our products consist of digital courses, downloadable materials, and related digital extras. Because these products are delivered electronically and access is usually provided promptly after purchase, refund rights are more limited than for physical goods.

2. General Refund Position

Refunds are not ordinarily available once access to digital content has been granted or the digital content has been made available, except where required by law or where we are unable to provide the purchased product in a materially compliant manner.

• Change of mind: We do not generally offer refunds because a customer no longer wants the course or has decided not to use it.
• User-side technical issues: We do not generally offer refunds for issues caused by your own device, internet connection, software, or inability to use the content in accordance with the published requirements.

You should review course descriptions and product details carefully before purchase.

3. Circumstances in Which We May Review a Remedy

We may investigate and, where appropriate, offer a refund, replacement, re-delivery, or other suitable remedy if:

• you were charged more than once for the same order;
• you did not receive access to the purchased digital content and we are unable to resolve the issue within a reasonable time;
• the product delivered is materially different from what was described at the time of purchase; or
• a refund is otherwise required by applicable law.

4. How to Request Assistance

If you believe there is a genuine issue with your order, please contact us promptly with your name, order details, the email address used for purchase, and a clear description of the issue. We may ask for additional information reasonably required to investigate your request.

5. Statutory Rights

Nothing in this Refund Policy affects any non-excludable rights you may have under applicable consumer protection law.

6. Contact Us

For refund-related enquiries or support with access issues, please use our contact form or email us at info@simple-drive.co.uk.